Haven Medical Centre's

Clinic Policies

APPOINTMENT CANCELLATION/MISSED APPOINTMENTS

Please provide 24 hours notice if you need to cancel an appointment. Same day cancellations will be recorded as missed appointments. We understand that at times circumstances beyond a person’s control lead to the last-minute cancellation of an appointment. However, we reserve the right to charge a fee for missed appointments in situations that are repetitive or are felt to be unreasonable.

Appointments

Please see Contact for more information

PROVINCIAL HEALTH CARE CARD

For first visits please bring your photo ID and a valid provincial health care card. You will be charged for your visit should you not have a valid provincial health care card.

TEST RESULTS

Tests results are not discussed over the phone. We will notify you to book an appointment to discuss test results that either require follow-up or discussion.

Please know that being recalled to discuss results doesn’t mean there is a serious problem.

Very occasionally, test results are lost in the follow-up process. If you continue to have symptoms or were being investigated for a potentially serious complaint, please book an appointment to follow up investigations.

It is important for patients to know that family physicians are not alerted when results from investigations ordered by another physician are available, unless the other physician specifically requests the results to be sent to the family physician’s office.

CONTACT INFORMATION

Please keep our office up to date with any changes to your contact information so we can reach you in a timely fashion.

CONFIDENTIALITY

All the staff at Haven Medical Centre are fully informed on issues of confidentiality, and exercise great care in ensuring patient confidentiality.

All patients have the right to confidentiality. A patient’s medical information cannot be released to family members or friends without the expressed verbal or written consent of the patient.

Adolescent minors have the right to privacy for clinical visits. As such, parents accompanying minors may be asked to leave the examination room for at least a portion of the clinical visit. This is by no means a reflection of concerns about the parent-child relationship.

We are unable to release information to a third party (ie. law offices, insurance companies), without signed authorization from a patient or, if applicable, his or her guardian.

MUTUAL RESPECT & HONESTY

A healthy physician-patient relationship is based on mutually respectful and honest communication and behaviour. Our entire team will strive to treat all our patients with the utmost honesty and respect, and we request our patients do the same in return.

PRESCRIPTION REFILLS

Please book an appointment to refill your prescription. Generally, prescription duration and refill quantity reflect the amount the physician feels are warranted based on the clinical situation. As a result, we do not fill prescriptions over the telephone. Special consideration may be given to those living in long-term care facilities or patients with serious mobility issues, at the discretion of the attending physician. If you find yourself unable to get an appointment before running out of a prescription, having a pharmacist dispense a short-term prescription (< 1 month) is a reasonable option. However, please avoid obtaining long-term prescriptions from your pharmacist as your physician may have follow-up planned around the timing of your next prescription renewal and this significantly disrupts that process.

CONFIDENTIALITY

All the staff at Haven Medical Centre are fully informed on issues of confidentiality, and exercise great care in ensuring patient confidentiality.

All patients have the right to confidentiality. A patient’s medical information cannot be released to family members or friends without the expressed verbal or written consent of the patient.

Adolescent minors have the right to privacy for clinical visits. As such, parents accompanying minors may be asked to leave the examination room for at least a portion of the clinical visit. This is by no means a reflection of concerns about the parent-child relationship.

We are unable to release information to a third party (ie. law offices, insurance companies), without signed authorization from a patient or, if applicable, his or her guardian.